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First, service commitment
1. The national unified hotline 0523-87771660 provides 365-day hotline services.
2. In the process of using our products, if you find any shortcomings in the structure, performance, manufacturing quality, parts and accessories needed, packaging and transportation, and the problems encountered in actual use, please contact us in time. Our professional after-sales staff will mail and transmit the products at the first time. True, telephone and other forms to provide technical support. Before using the product, please read the main points of the product instructions carefully.
2. The Validity Period of "Three Packages" for the Whole Machine and Its Major Components
According to the provisions of "three packages" of the state, during the period of validity of "three packages" and within the scope of "three packages" responsibility, consumers can enjoy free three packages of business with valid labels and confirmation by after-sales personnel.
3. Validity Period of "Three Guarantees" and Certificate of "Three Guarantees"
Calculating the Validity Period of "Three Guarantees"
According to the relevant laws and regulations of the state, the calculation method for the validity period of "three packages" of Jiangyin GearBox products is as follows:
1. Conventional products leave factory for 18 months or use for one year.
2. Other non-standard products shall be subject to the content stipulated in the technical agreement between the two parties.
"Three Guarantees" valid certificate
After the failure of the products within the validity period of the "three packages", consumers must enjoy free maintenance services by purchasing airplane invoices or product warranty sheets. When they enjoy free maintenance services, the number of the repaired products must be the same as the number of the products on the warranty sheet. If the certificate is lost, the after-sales service department of our company can provide "three packages" service for the products according to the effective information of customers.
Fourth, the three-contract period does not fall within the scope of free maintenance
According to the Regulations on Responsibility for Repair and Replacement of Partial Commodities and Return of Goods, if one of the following circumstances is involved, no "three-package" shall be implemented, but a fee-based repair may be implemented:
1. Damage caused by improper use, maintenance and storage by consumers;
2. Faults or damages arising from private modification, decomposition and assembly of products;
3. Without three packages of vouchers and valid invoices;
4. The three-pack certificate model does not conform to the model of the repaired product or is altered;
5. Damage caused by force majeure.
5. Charges beyond the "three-package" period
Within the validity period of "three packages" and within the scope of "three packages" responsibility, consumers enjoy free maintenance services on the basis of valid invoices. If the period of validity of "three packages" or the scope of responsibility of "three packages" are exceeded, the service shall be charged according to the charging standard.
